High performing teams, whether virtual or face to face, have a clear agreement with sponsoring management that reinforces the answers to the above questions. The instrument of that agreement is the team charter, crafted with the team leader and core members at the table. The launch of the team is the most critical phase, as that is where real goal clarity is achieved, and the “DNA” is set for how the team will work together. Pivotal to that success is the early construction of a work flow planning methodology, that all members can follow. Functional streams of complex work interactions are integrated into a cohesive, efficient work plan, and everyone sees clearly the impact of their contribution to achieving the team’s goals. If the team is to operate as a virtual team through most of its life, it is especially important that the launch be face to face
Team members ask:
- Where are we going?
- Who is going with me?
- How are we going to get there?
- How will we know when we are done?
- What is in it for me?
- Knowing the above
- …can I commit to deliver my part?